Twitter problems are exactly what your having if you lose your Twitter account,.What would happen if Twitter went down? If you lost all of your followers? What would happen if someone started spamming from your account? Can you save the account? Can you get back your followers and your tweets?
Ultimately, do you have a contingency plan?
The fact of the matter is having a contingency plan is sometimes what makes and breaks a company. Let’s take a look at Toyota for example. They’re suffering some major PR bruising right now because they’ve failed to act timely and confidently in the face of their automotive problems.
Comparing that to Johnson & Johnson – the definitive contingency planning company, When someone reported they’d found a needle in their shampoo – J&J went into action. They’d already brainstormed that problem and had a book with the fix already written. Within a week they had all the affected shampoo out of stores and new “Needle-Free” labeled shampoo on the shelves.
You know that Twitter has become part of your life because you can barely watch any news program that doesn’t cite Twitter or invite you to comment on Twitter. More and more people are joining Twitter, following companies, brands and people and “believing” what is being tweeted. That being said, it’s also largely out of your control.
Everyday, people are encountering twitter problems like:
* Spammers
* Lost Followers
* Lost Profile Photo
* Deleted Account
* or the inability to log-in among others
The key is to get the solution in your hands BEFORE you have any Twitter problems. For example there are two things you have to do to stop a spammer should they get access to your account. Unless you do both, you likely won’t stop them. And once you see spam with your name on it, how long do you have to fix it before your customers’ notice? Before they complain? Before they unfollow you?
My friend Dan Morris wrote a report called TwitterGlitch that highlights these problems, how to fix them, who to talk to at Twitter to get them fixed and even which third party “help desks” are monitored by Twitter.
(( By the way… If you don’t know Dan you should. He’s a great guy, really smart and a lot of fun. You can find Dan on Twitter. His username is DanRMorris. Follow him and let him know I sent you.))
Dan told me the easiest and smartest thing you can do to protect your Twitter account is to click on “Profile” everyday and make sure all the tweets on your front page were left by you. And if you’re using Tweetdeck or Hootsuite, make it a habit to log-in to Twitter.com once per week to check your account log-in.
Otherwise, you may want to get a copy of TwitterGlitch and have the solutions to your Twitter problems in your hands. Don’t make finding the solutions your second problem.
I would like to invite to to get more information about TwitterGlitch and how to solve your Twitter problems… Just go to http://joemarsh.com/twitterglitch
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Twitter Glitch,
Twitter Problems,
TwitterGlitch
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